State Farm® Insurance Agent Daniel Garcia

"I'm not going to use their services again. They pretend to care, but it's clear they don't. When I requested to speak to someone higher up, they had Daniel Garcia reach out to me. When I asked for someone above him, they referred me to Scott, who isn't even a manager. Before our car accident, I had been trying to get in touch with them after finding their number a few days after my initial attempt to contact them through their website. I sent a message on the 13th to inquire about who I could talk to, and then I followed up again on the 17th after discovering a number to text. I was trying to find out how to cancel my policy and to transfer insurance. When I texted them, I was certain about my decision from our previous conversation, which seemed to confuse them into thinking I had already canceled, but I hadn’t. I was simply clarifying that my first attempt to reach out was on the 13th, not to request a cancellation. After my boyfriend and I were in a car accident, I was trying to confirm whether my policy was canceled since I hadn’t received any confirmation since I couldn't find my insurance on the website during that time. It made me think it was cancelled since I didn't say to do so. Since I havnt looked around yet to see where everything was placed on the website. (But later that night I found our insurance on the website) , I was stressed and rushed during the accident since I'm the one who got hurt and I had anxiety and a bad headache. Diana informed me that my cancellation was processing and asked if I wanted to keep the policy active, to which I agreed. I told her I hadn’t received any confirmation, so we believed we had insurance the whole time. We filed a claim for the accident, and everything showed that we were covered through their website and app. Now, they’re blaming technical issues for the confusion. Although they eventually sent the confirmation three days later after the accident, I didn’t receive it in the mail until a week after that. They don’t seem to understand that I have a disability, which contributed to the miscommunication. I tried to explain my thought process during those interactions. This was our first car, and we had it for only a month, right around Christmas. Now, we have no car and no job since we relied on it to get us to our job. We may need to hire a lawyer because State Farm is unwilling to address the situation they created. If they truly cared about their customers, they would demonstrate that more effectively. Instead, all they say is "I’m sorry," pointing to the timestamps. I even mentioned that I was the one texting, not my boyfriend. That allows anyone to cancel someone else's insurance without proper verification, unlike when they verify over the phone. Now they aren't doing their job that they would do for us. Screenshot below."

"Very happy with my policy helpful staff. Quick responses. Diana is the best Purchased a new car. Diana answered all my questions. Made the process. Very Easy. Always with a great attitude with all my questions and emails. She’s the best."

"Amazing service from Dylan, everything was explained thoroughly and clearly and it was very quick and easy!"

"Diana provides amazing service and always answers really fast and Walks me step by step through everything.I really appreciate her work ethic and dedication 100% recommend this office."

"Diana was super helpful, answered all my questions and was quick to assist me. As a young driver, I appreciated her clarity. God bless her!!"

"Diana Garcia, was very helpful and very professional. She went way above and beyond. Thank you."

"Brenda was great, very helpful. I appreciated her patience."

"Excelente atención me brindó el agente Dylan muy amable y me explicó todo a la perfección muy satisfecho con el servicio"

"Brenda made the whole process so simple and easy; I will truly recommend her to anyone,"

"Buen servicio, más de los esperado y todo bien."

"I’ve been to a couple of other offices, but Daniel Garcia’s is by far the best Agency. The staff has been si attentive and knowledgable. Dylan gave me a great rate when it came to my auto insurance, but Daniel Garcia gave me an even better discount for bundling my life insurance as well… my life policy is surprisingly afordable and he even went as far as educating my husband in spanish!!! The best agent AND staff!!!"

"I had a great experience with then, specifically with Diana. They gave me a great bundle on my auto and life insurance policy."

"Great office all around. Got my issues sorted promptly and was very welcoming! Lady at the front was very helpful!"

"Very helpful staff, they were able to help me understand how to register for health insurance. Special thanks to Diana for helping me and making the process run more smoothly and efficiently."

"I had so much issues with them and when we come to a solution they come back and say I have an issue and they just keep bringing up the problem and when I pay and finish off with it they tell me I haven’t paid and still have a payment after I payed everything and they also made me put my wife under my insurance when she had her own and the months I paid off without my wife on there after they put her on they went back to the months and charged me for it I never had a problem with statefarm but for the mesquite location there all disrespectful and always trying to get money out of people"

"Es muy buena la recomiendo Da muy. Buenos precios"

"Just want to say thank you to Brenda, for helping me get home insurance policy. More than anything she was patient and communicative with me, kudos to her for her great customer service."

"Best State Farm office I have had my policies at. Quick response and the service is great. The sales team is so helpful. Brenda and Dylan are amazing at explaining coverages and they are super friendly. They honestly take the intimidation out of insurance. Extremely informative and friendly!!"

"Unfortunately, my experience with the Daniel Garcia office was some of the worst I've experienced in my career. As a lifelong State Farm customer, I've never seen such disorganization and poor communication. There were minor frustrations through the relationship: missed meetings, lack of availability, small errors on paperwork, but nothing initially worth a negative review. The handling of a new homeowners policy was a different story. His team (Dylan) was eager to write me a policy, which I appreciated. However, communication from the office stopped there. When the home office needed more documentation, I was not informed. I found out by happenstance, and provided the needed documentation to Diana within 2 business days. I sent follow-up emails to ensure everything was in order, to which I received no response. When the policy was set to lapse, I called their office and was told that the papers were never even sent in. I had to work with the State Farm home office to resolve the issue (which they did.) Through all of this, I never once received a call or email from Mr. Garcia. As a business owner, he is either unaware or apathetic. I HIGHLY encourage prospective clients to look elsewhere for an agent."

"Very poor service levels, call back, follow up, organization, and overall accountability. This coming from a long standing (10+ years) customer of State Farm."

"Al principio cuando agarre mi nueva poliza todo bien pero ahora que trato de preguntar o hacer cambios en mi poliza no me puedo comunicar con ellos y voy personalmente y me hacen una cita y cuando se llega el dia me dicen que no esta y me hacen perder mi tiempo, luego me dan una cita por telefono que el me va a marcar y ya van 8 veces y me quedo esperando y nadie me llama vuelvo a ir para ver que esta pasando y su pretesto es que estan ocupado y me vuelven a decir que me va a llamar y me vuelven a quedar mal, la verdad se me hacen muy irresponsables no los recomiendo. I try to ask or make changes to my policy I cannot communicate with them and I go personally and they make an appointment for me and when the day arrives they tell me that he is not there and they make me lose my time, then they give me an appointment by phone that he is going to make and they have already gone 8 times and I am left waiting and no one calls me. I go back to see what is happening and their excuse is that they are busy and they tell me again that They are going to call me and no one call me again, i been trying it for one month, the truth is that they seem very irresponsible to me, I don't recommend them."

"Huge shout out to Daniel Garcia and State Farm!! My car was recently totaled and Daniel helped me every step of the way. I couldn't ask for a better agent...go see him!"

"Daniel and his team were super helpful when it came to explaining the different insurance options I had for my auto and home. I really appreciate it and highly recommend visiting them!"

"If this had 10 I would add it. Brenda was my rep that help me and I’m glad she was able to help me because even I work and told her to call me back she did. That’s customer service 100%. She explain as we’ll all the information I knew but more of detail as well. Thank you for helping me and giving me options as well."

"Great experience, good customer service. Brenda and Dylan are awesome."